Quality and inspection
The full checklist every unit passes between arriving in Kwai Chung and being offered for sale. Published rather than asserted.
Every supplier in this industry says their goods are tested. It is the easiest claim to make and the hardest to verify from outside. So rather than assert it, here is the checklist, in full, that a unit goes through between arriving at Kwai Chung and being available to sell.
Booking in
Every pallet is photographed before it is opened. Carton condition, security seals and tamper-evident tape are checked and recorded against the purchase order. Anything that looks wrong is quarantined rather than shelved.
Identification
The manufacturer part number is read from the unit itself, not the carton label. Serial numbers are captured and entered against the purchase order, which is what lets us send you serials before you pay.
Functional test
Testing is by product line to a written procedure: memory runs a full pass at rated speed in a reference board; drives have SMART attributes captured and power-on hours verified; adapters and controllers are posted in a reference chassis with firmware recorded; complete systems run 24 hours under load.
Cosmetic grading
Refurbished stock is graded and the grade is written on the quotation. We do not use euphemisms for used equipment, and we will send photographs of the actual units before you commit.
Storage
Static-sensitive items stay in original anti-static packaging in controlled conditions. Stock is located by bin so a physical check takes minutes, not an afternoon.
Pick verification
Picking is checked by a second person against the sales order. The serial numbers on the packing list are the serials in the box, verified one by one rather than assumed.
Packing and despatch
Export packing appropriate to the freight mode, with the commercial invoice, packing list and certificate of origin raised the same day. The test record is filed against the invoice number and available on request years later.
What we do not claim
We are handling other companies' products. Our inspection confirms that a unit is what its part number says, that it powers up, and that its basic reported health is sound. It is not a manufacturer's qualification test and we do not certify performance against a datasheet.
Where a customer needs testing beyond our standard procedure — extended burn-in, a specific firmware level, a particular diagnostic suite — we will usually do it, but we will quote for it and describe exactly what we ran.
Counterfeit and grey stock
Counterfeit components are a real problem in this market, particularly in memory, optics and older processors. Reading the part number from the unit rather than the carton, capturing serials at intake and testing at rated speed catch the great majority of it.
Where we cannot establish provenance to our satisfaction, we do not buy. That costs us margin on cheap offers several times a month and it is not negotiable.
If something is wrong
Report it with the invoice number. We issue a returns authorisation and an address. Faulty items are replaced or credited once received and verified, and the failure is logged and reviewed quarterly against the supplier it came from.